You want to understand what a Pro Module is and who is entitled to them.
A Pro Module, also known as an Expert Coaching Session, is a structured engagement, wherein a member (or members) of the CSA team works with an Enterprise customer to accomplish a specific goal.
Pro Modules are available to customers with a Premier or Signature Success plan. A list of available Pro Modules can be found under Enterprise Resources on the Heroku Help site.
Details about an individual Pro Module can be found by clicking the "More Info" link by any listed Pro Module. To request a Pro Module, open a ticket with the CSA Team by using the "Ask a CSA" link under Enterprise Resources.