What happens if I exceed my row limit on Heroku Connect?

Issue

You're an existing customer using a paid Heroku Connect plan and either you:

• Noticed on your team usage dashboard that you've used more rows than are included in your contract, or
• Are near your limit and worried adding an additional mapping may exceed that limit

Resolution

All Heroku Salesforce Contract ("Enterprise") customers are eligible for being charged for Enterprise On-Demand consumption. By contract, Salesforce reserves the right to charge all Enterprise customers for their use of Heroku Services in excess of their contracted-for amount.

Heroku Connect customers, who have a contract-negotiated rate for Heroku Connect, will always be charged on their contract price plus 20%. For Heroku Connect customers with a Connect overage and no contract-negotiated price, the list price of the 100M rows bulk SKU, which has a Salesforce list price of $12500/month, will be used.

See also:

• I'm over my Connect row limit. How do I increase my limit?
• How do I interpret the number of rows displayed as synchronized on my team page?
• Heroku Enterprise On-demand FAQ