What US states are charged tax for SaaS services by Heroku?

Issue

You'd like to learn more about the taxation of Heroku services and what states are subject to taxation for services rendered.

Resolution

In order to become tax compliant, Heroku is charging taxes to customers in 18 U.S. states starting August 1, 2019. The 18 states affected are:

  1. Arizona
  2. Connecticut
  3. District of Columbia
  4. Hawaii
  5. Iowa
  6. Massachusetts
  7. New Mexico
  8. New York
  9. Ohio
  10. Pennsylvania
  11. Rhode Island
  12. South Carolina
  13. South Dakota
  14. Tennessee
  15. Texas
  16. Utah
  17. Washington
  18. West Virginia

Taxes are based on the billing address entered during credit card verification. Taxes will appear on both personal and team accounts whose address is listed in one of those 18 states.

Additional states will be added as Heroku continues to become tax compliant.

Heroku is happy to comply with sales tax exemption requests from eligible organizations. To be given sales tax exemption, an Admin or Account Owner must submit your organizations state tax exemption form as an attachment to a Heroku Support ticket.

We cannot accept Federal (IRS) tax exemption forms, only the state form will be used for sales tax exemption. Once the request has been received, please allow 10-12 business days for processing.

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