“An error was encountered when contacting the add-on partner to...” error when adding an add-on.


When trying to provision an add-on, you got the following error message but don’t know what it means or how to resolve it: “An error was encountered when contacting the add-on partner to [create/destroy/change to] {addon_slug}:{plan_slug}...”.


This error means Heroku is receiving an invalid response from the add-on partner when trying to add the add-on to your application. In order to assure that this error is not temporary, please wait a few minutes and then try this request again. You may also check the add-on partner's status site to see if they are currently managing an incident which might impact provisioning.

If this error persists, please open a support ticket and let us know which add-on you were trying to add. We'll connect you with the add-on partner to resolve the issue.

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