Why do I see "Declined" or "Processor Declined" when trying to pay my bill?


Your invoice payment has not gone through and you are seeing a "Declined" or "Processor Declined" message.


Processor Declined or Declined is usually an indication of a rejection on the side of the credit card provider. Unfortunately we do not have any visibility into the reason for the decline. You will need to contact your bank for more information.

In our experience the issue is usually specific to the transaction, rather than an issue with the card or balance.

Ask on Stack Overflow

Engage with a community of passionate experts to get the answers you need

Ask on Stack Overflow

Heroku Support

Create a support ticket and our support experts will get back to you

Contact Heroku Support
Terms of Service Privacy Cookies © 2018 Salesforce.com