My account is suspended and I cannot log in!

Issue

My account has been suspended, and thus I cannot log in to file a support ticket.

Resolution

Support for suspended accounts is available by email. You must send the email from the same email address as your Heroku account.

For billing-related suspensions, the fastest way to restore your account is to pay your bill. Credit card customers can access the Heroku Dashboard if your account is currently suspended due to a billing issue. Further support is available by emailing billing@heroku.com.

For all other suspensions, email support@heroku.com.

Once you hear back from support, you can respond to the email notification to continue the conversation.

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