What should I do if I'm locked out of my Heroku account?

Issue

You're unable to log into your Heroku account.

Resolution

Your login issue is a result of one of the following issues:

Lost 2FA device

Lost password

  • If you are locked out for a reason other than a two-factor issue you can reset your password if necessary.

Lost access to the email address associated with your Heroku account

Heroku cannot help you obtain access to your Heroku account if you do not have access to the email address for your account. Please contact your IT department or email provider if you have lost access to your email address.

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