What should I do if I'm locked out of my Heroku account?

Issue

You're unable to log into your Heroku account.

Resolution

Your login issue is a result of one of the following issues:

Lost MFA device

For Enterprise customers:

Please reach out to the admin of the Enterprise account, they should be able to generate and share a temporary token via email from the access tab (edit/pen icon next to the user --> Send MFA Recovery Token button) of the Enterprise account. This token is one time usable and will be valid for 24 hours.

Note: Admins without MFA will not see this feature on the Dashboard.

Lost password

  • If you are locked out for a reason other than an MFA issue you can reset your password if necessary.

Lost access to the email address associated with your Heroku account

Heroku cannot help you obtain access to your Heroku account if you do not have access to the email address for your account. Please contact your IT department or email provider if you have lost access to your email address.

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