Why is my Connect instance paused, inactive or ICED?

Resolution

If you are in a PAUSED state, you can resume the connection by following the instructions in DevCenter. If you're Connection has been ICED then you will need to file a [support ticket] to request access to be reenabled. Once it has been enabled you will be able to resume it from a paused state in future.

Connect's behaviour for inactive demo connections is as follows. These limits do not apply to the paid plans.

  • After 7 days of inactivity Connect will reduce mapping poll times to once an hour.
  • After 14 days of inactivity Connect will reduce mapping poll times to once a day.
  • After 31 days of inactivity Connect will pause the connection.

'Activity' in this case is defined as new data being synced from Salesforce.