Issue
An error Item could not be updated/retrieved. Unknown Error. Please contact support
is displayed when using the Dashboard
Resolution
This error is usually caused by a firewall, browser config, or adblocking tool.
We recommend you:
-
Check for browser config issues. e.g:
- Try your request in an incognito session or a different browser to confirm.
- Try clearing your browser cache
-
Check your network to see if you have any restrictions blocking
heroku.com
domains. For example, we have seen advertising domain lists that incorrectly includeapi.metrics.heroku.com
- Add
heroku.com
domains to adblockers, e.g. PiHole, etc.
- Add
-
Check your firewall for restrictions and circumvent it somehow. e.g.
- Use a VPN (Customers using NordVPN's
CyberSec - Block ads and malware
feature have experienced a similar issue, we suggest having the feature turned off while accessing Heroku Application metrics or dashboard) - Try a physically different location (that has a different Internet connection).
- Use a VPN (Customers using NordVPN's