Issue
You were able to access a Heroku Connect add-on using the Heroku Connect dashboard, but you can no longer access it and you don't know why.
Resolution
The ability to view a connection in the Heroku Connect dashboard depends on the permissions that you have on the Heroku app that the connection belongs to. A change to your permissions on the app may have changed your access to Heroku Connect.
Permission to access a connection depends on whether your app is a team app or a personal app.
If the app is a team app:
- If you're a team member with the
owner
oradmin
role, you can access the app's connections. - If you're a team member with the
member
role, you can access the app's connections if you've been added to the app and have either thedeploy
oroperate
permission on the app. - If you're a collaborator on the app, you can access the app's connections if you have either the
deploy
oroperate
permission on the app.
If the app is a personal app:
- You can access the app's connections if you're a collaborator on the app.
If you've regained access to an app but still aren't seeing the connections in the Heroku Connect dashboard, you need to first open the add-on. Use either the heroku addons:open
CLI command or click on the add-on from the Heroku Connect dashboard.