MFA -Lost Verifier

Issue

How can users recover access if they forget or lose their verification method?

Resolution

Registering multiple MFA verification methods is strongly recommended.

If you’re a member of a Heroku Enterprise Account and need help with recovering access when your MFA verification method isn’t available:

  • Your Enterprise Account admin can generate a temporary verification code that allows you to log in to your account (starting August 2021)
  • You can contact support for help.

If you're not a member of a Heroku Enterprise Account:

We may request additional information to recover access to ensure that an attacker is not attempting to access your account.

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