How can users recover access if they forget or lose their verification method?
Registering multiple MFA verification methods is strongly recommended.
If you’re a member of a Heroku Enterprise Account and need help with recovering access when your MFA verification method isn’t available:
- Your Enterprise Account admin can generate a temporary verification code that allows you to log in to your account (starting August 2021)
- You can contact support for help.
If you're not a member of a Heroku Enterprise Account:
- e-mail firstname.lastname@example.org for help.
We may request additional information to recover access to ensure that an attacker is not attempting to access your account.