Why can't I login to my Salesforce sandbox org?

Issue

I've provisioned Heroku Connect and I'm trying to authorize it to access my sandbox org, but I'm unable to login to Salesforce using my production credentials.

Resolution

When a sandbox org is created, it copies the configured users over from the production environment along with the rest of your data, but Salesforce usernames are unique across all environment, which requires that they change for the sandbox environment. When you create a sandbox, you're asked to give it a short name (for example, test), and that name gets appended to the end of the usernames you already have configured. So username@example.com in production would be username@example.com.test when copied into the test sandbox.

Reference: https://help.salesforce.com/articleView?id=data_sandbox_create.htm#sandbox_modified_username

Ask on Stack Overflow

Engage with a community of passionate experts to get the answers you need

Ask on Stack Overflow

Heroku Support

Create a support ticket and our support experts will get back to you

Contact Heroku Support
Terms of Service Privacy Cookies © 2018 Salesforce.com