Issue
You want to understand what an Expert Coaching Session is and who is entitled to them.
Resolution
An Expert Coaching Session is a structured engagement wherein a member (or members) of the CSA team works with an Enterprise customer to accomplish a specific goal.
Expert Coaching Sessions are available to customers with a Premier or Signature Success plan. A list of available Expert Coaching Sessions can be found under Enterprise Resources on the Heroku Help site.
Details about individual Expert Coaching Sessions can be found by clicking the "More Info" link by any listed Expert Coaching Session. To request an Expert Coaching Session, open a ticket with the CSA Team by using the "Ask a CSA" link under Enterprise Resources.