How can I provide access to an existing Heroku Connect add-on to a new user on the application?


I'm unable to see the Heroku Connect connections and mappings.


When a new user is added to the application, they might not have access to the attached Connect instance with the application level access. There are a few pre-requisites that you need to check as mentioned below:

  1. Check whether the user has the necessary permissions to view add-ons which are attached to the application.
  2. If they have the necessary permissions ask the user to follow the below recommendations:
    • The user should log in to their account through Heroku CLI and install the Heroku Connect plugin.
    • The user needs to run the command heroku connect:info -a <app-name> to obtain access to the existing Heroku Connect addon.

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