How do I view invoices for my Enterprise Team?

Issue

You'd like to view invoices for your Enterprise Team, but the Billing tab for your team does not show any of your invoices. You may have also recently converted your Heroku account from Direct/Online to an Enterprise account and are curious where your invoices can be found.

Resolution

Heroku Enterprise customers are unable to see their monthly invoices, as they do not receive an invoice in the same way that customers who pay Heroku directly every month via credit card.

When invoices generate for Enterprise-level Heroku customers, all Heroku-related charges exist as a single line item on the invoice generated by Salesforce. These invoices are also payable to Salesforce directly; payment will not be remitted to Heroku directly. If you have questions about your Heroku invoice, we recommend reaching out to Salesforce directly.

For billing-related questions, you can contact the billing department by following the instructions in the following article: https://help.salesforce.com/HTViewSolution?id=000044615&language=en_US

Monthly Team usage reporting

If you're interested in learning more about the items that you were charged for in a particular invoice, you may download a "Monthly Team Usage" report via your Enterprise account Dashboard with the following content represented:

  • Team name
  • Application name
  • Month of billing
  • Dyno units used
  • Heroku Connect rows synced
  • Data add-on usage
  • Third-party add-on usage
  • Third-party add-on & data usage (combined)
  • Heroku Spaces used

To navigate to the location of where this report can be generated, please view your Enterprise Account (top-level) > Usage > Downloadable Usage. Select the desired month and Download CSV.

You may also request a custom report of a maximum of 31 days. Custom daily usage reports have a maximum report length of 31 days, comprised of the previous 6 months of data.

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