Why did I receive the email titled "Important Information About Heroku Free Products" when I have a Heroku Enterprise contract?

Notifications were sent to customers with accounts and/or Enterprise teams that have previously provisioned free Heroku Dynos, Heroku Data for Redis, and Heroku Postgres.

Free Dynos

Starting November 28th, 2022, free dynos will be converted to eco dynos and scaled down to 0, even if that user also belongs to an Enterprise Team. These users must upgrade to paid resources before November 28, 2022 to app disruption. Any Scheduler jobs that used free dynos will fail after this date until they are reconfigured to use another dyno type.

Hobby-Dev (Free) Heroku Postgres and Heroku Data for Redis

For Enterprise users, starting November 28, 2022, Hobby-Dev databases that belong to an Enterprise Account or Team will be converted to Mini starting on this date. This conversion will result in your app restarting and a new release of your app. You can choose to upgrade your dynos and databases yourself at a time that's convenient for you, prior to November 28, 2022. Instructions can be found in our Dev Center for upgrading Heroku Postgres and Heroku Data for Redis.

There will be no immediate change in cost to your Heroku Enterprise invoices if an app is upgraded from a free database to a paid database. Any changes to Heroku Enterprise pricing would require a contract update to take effect. If you have any concerns about your contract pricing, contact your account executive.

hobby-dev databases that belong to personal accounts will be deleted, even if that user also belongs to an Enterprise Team. These users must upgrade to Mini or another paid plan. You can download your Heroku Postgres data if you need a backup. To recover your data, contact Heroku Support as soon as possible.

Learn more about our Eco and Mini plans here.

See our blog post and the Removal of Heroku Free Product Plans FAQ for more info related to the ending of free plans.

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