Why is my credit card being charged by Heroku?

Issue

You're seeing charges on your credit card from Heroku that you don't recognize.

Resolution

To understand more about where charges originate for Heroku, we'd like to start by identifying where invoices can be located within your Heroku Personal and Team Accounts.

Invoices for Personal Accounts

For personal accounts, detailed information about what you're being charged for can be found on the Billing page for Personal Accounts. Detailed invoices for each month are available under the Invoices section. Here's where to locate this in your Personal Heroku Account.

  • Log into your Personal Heroku Account
  • Select your avatar in the upper right-hand corner and make the selection Account Settings
  • Under the header Manage Account, select Billing
  • View past invoices, listed by date
  • Select the invoice in question to display the full invoice
  • In the upper right-hand corner of the invoice, you'll be able to view the invoice number, which should correspond to the charge you've received on your bank statement.

Invoices for Team Accounts

  • Log into your Personal Heroku Account
  • Select Personal on the left side of the screen select the drop-down to expose the Team View
  • Under the Team Name, select Billing
  • View past invoices, listed by date
  • Select the invoice in question to display the full invoice
  • In the upper right-hand corner of the invoice, you'll be able to view the invoice number, which should correspond to the charge you've received on your bank statement.

Unrecognizable Charges

If you've noticed a Heroku charge on your bank statement is unrecognizable, we encourage you to create a support ticket so that we may research the issue in more depth for you. Charges generated by Heroku invoice will appear on your banking statement as follows:

  • HEROKU NOV-12345678 CA
  • 12345678 refers to the invoice ID in our system

Required Information for Investigation

In order to help process your request as quickly as possible, we encourage you to include the following information:

  • Heroku invoice number, referenced in your bank statement: JUL-1234567

Or the following information:

  • Transaction amount (USD)
  • Transaction date
  • Last 4 digits of card charged
  • Expiration date of card charged

Other Reasons for Heroku Charges

If you don't believe you have an account with Heroku (or don't anymore), other explanations for these charges could be:

  • You have a different Personal Heroku Account that's using the credit card that's being charged.

  • Log into your other Heroku Personal Account to manage/delete resources as necessary or remove your credit card.

  • Your credit card is being used on different Heroku Team Account.

  • Contact the Heroku Team admin to update the credit card details to the appropriate card or obtain invoice copies.

Fraudulent Charges

In the unfortunate event that your credit card is being used by another party without your permission, complete the credit card removal form:

https://help.heroku.com/remove-credit-card

Upon verifying the details provided in the form, we can remove the credit card to prevent further charges. Afterwards you still may want to contact your bank to report these charges as fraud so they can return the funds.

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