Why is my credit card being charged by Heroku?

Issue

I'm seeing charges on my credit card from Heroku that I don't recognize.

Resolution

For personal accounts, detailed information about what you're being charged for can be found on the Billing page. Detailed invoices for each month are available under the Invoices section.

For Teams, the same can be found at https://dashboard.heroku.com/teams/<team-name>/billing (replacing <team-name> with your team).

If you don't believe you have an account with Heroku (or don't anymore), other explanations for these charges could be:

  • You have another Heroku account that's using the credit card that's being charged: Login to your other account to manage/delete resources as necessary or remove your credit card.
  • Your credit card is being used on a Team: Contact a Team admin to update the credit card details.
  • Credit card fraud: In the unfortunate event that your credit card is being used by another party without your permission, first please complete this credit card fraud form. Upon verifying the details provided in the form, we can remove the credit card to prevent further charges. Afterwards you still may want to contact your bank to report these charges as fraud so they can return the funds.

Ask on Stack Overflow

Engage with a community of passionate experts to get the answers you need

Ask on Stack Overflow

Heroku Support

Create a support ticket and our support experts will get back to you

Contact Heroku Support
Terms of Service Privacy Cookies © 2019 Salesforce.com