Issue
You'd like to submit the appropriate tax forms to Heroku in order to not be charged taxes on your monthly invoice.
Resolution
The taxation of Heroku-based services began on August 1, 2019. In an effort to become tax compliant, Heroku charges taxes on all states listed in the article below:
https://help.heroku.com/3THLBYME/what-us-states-are-charged-tax-for-saas-services-by-heroku
If the billing address associated with your Heroku Personal or Heroku Team Account is located in any of the states listed in the article above, you will incur taxes on your monthly invoice.
Tax Exemption Documents
Certain customers may be tax-exempt will be able to apply for tax exemption. Customers who are tax-exempt must submit a copy of their State Tax Exemption Certificate in a support ticket under the Billing Knowledge Base category:
https://help.heroku.com/?t=true
Additional Required Information
If your State Tax Exemption certificate does not include a Certificate Number or your Federal EIN/TIN, please also submit a copy of your corresponding documentation that provides a copy of this ID number.
Processing Time
We cannot accept Federal (IRS) tax exemption forms; only the state form will be used for sales tax exemption. Once the request has been received, please allow 10-12 business days for processing.