If my company is tax exempt, how can I submit documentation to support this?


You'd like to submit the appropriate tax forms to Heroku in order to not be charged taxes on your monthly invoice.


The taxation of Heroku-based services began on August 1, 2019. In an effort to become tax compliant, Heroku charges taxes on all states listed in the article below:


If the billing address associated with your Heroku Personal or Heroku Team is located in any of the states listed in the article above, you will incur taxes on your monthly invoice.

Tax exemption documents

Certain customers may be tax-exempt will be able to apply for tax exemption. Customers who are tax-exempt must submit a copy of their state tax exemption certificate in a support ticket under the Heroku Billing Support knowledge base category:


Additional required information

If your State Tax Exemption certificate does not include a certificate number or your Federal EIN/TIN, please also submit a copy of your corresponding documentation that provides a copy of this ID number.

Processing time

We cannot accept Federal (IRS) tax exemption forms; only the state form will be used for sales tax exemption. Once the request has been received, please allow 10-12 business days for processing.

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