Why am I receiving Heroku emails if I've never signed up for your services?

Issue

You're receiving emails from Heroku even though you're never heard of Heroku or signed up for this service before.

Resolution

If are receiving email notifications from Heroku and you've never signed up for an account with us, there are a few answers to why this may be occurring.

  1. If you're working with a developer, they may have set up a Heroku Team Account, and added you as the adminof the account so you can receive billing notifications of services rendered. If you suspect this is the case, connect with your development team to ensure that the emails are related to a current application associated with your business or product.

  2. Alternatively, there may be a chance that your email may have been compromised and used to create a fraudulent Heroku account. In this case, we highly recommend that you change your email password immediately.

Contact Heroku

If you do suspect fraud, please email heroku-abuse@salesforce.com from the email that's receiving the Heroku notifications.

Fraudulent Charges

In the unfortunate event that your credit card is being used by another party without your permission, complete the credit card removal form:

https://help.heroku.com/remove-credit-card

Upon verifying the details provided in the form, we can remove the credit card to prevent further charges. Afterward, you still may want to contact your bank to report these charges as fraud so they can return the funds.

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