When will I be charged for my pending Heroku invoice?

Issue

You have an invoice that has a status of pending and would like to know when your card will be charged.

Resolution

Once an invoice has been generated for the previous month's usage, Heroku will attempt to charge your card between the 6th and 12th business days of the month. Please note that these dates are approximate due to weekends and holidays.

Example

On Oct 1: You view your Heroku Dashboard and notice an invoice marked as "Pending". The invoice refers to the previous month's usage, which is for September. Within the next few business days, Heroku will automatically charge your card on file for the "Pending" invoice for September's usage.

Declined charges

  • If the charge is unsuccessful, Heroku will attempt to charge your card again, for a total of 4 times for a Pending invoice.
  • If all 4 charges decline, your invoice will not be retried a 5th time.
  • It becomes the responsibility of the Heroku Team or Personal account holder to manually retry the charges to avoid suspension of the account.

To manually retry a charge, please review the article below for instructions:

https://help.heroku.com/3BHMWDM2/how-do-i-retry-a-payment-in-my-heroku-dashboard

Succesful charges

  • If Heroku's automatic reprocessing of a failed invoice charge is successful, your invoice will transition to Paid
  • If your invoice is manually reprocessed when logged into your Heroku Dashboard, your invoice transition to Paid, as well

Related articles

https://help.heroku.com/LZ0IFMX0/why-is-the-status-of-my-invoice-pending
https://help.heroku.com/3BHMWDM2/how-do-i-retry-a-payment-in-my-heroku-dashboard

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