What should I do if I can't log into my Heroku account?

Issue

You're attempting to log in to your account but are receiving the error:: There was a problem with your login.

Resolution

This error can occur when signing in when an email/password combination are not correct. Here are some steps you can follow to ensure you're logging in using valid credentials:

1. Double check that you've typed your email address correctly
2. Double check that there are no typos in your password as well
3. Reset your password and try logging in with the new password
4. Confirm that your account hasn't been closed due to delinquency
5. If the issue persists, contact support via support@heroku.com

Additional resources

For more information regarding account suspension, we recommend the following resources:

• https://help.heroku.com/LPYWG6J2/when-is-my-heroku-invoice-due
• https://help.heroku.com/708FZW6W/what-happens-if-i-receive-a-notification-that-my-heroku-account-is-scheduled-for-deletion
• https://help.heroku.com/EREVRILX/what-happens-if-i-have-unpaid-heroku-invoices