Removal of Heroku Free Product Plans FAQ

What are we announcing?

  • Public roadmap: Launch of our interactive product roadmap for Heroku on Github.
  • Focus on what's mission-critical: Removal of free dynos, hobby-dev Heroku Postgres and hobby-dev Heroku Data for Redis plans starting November 28, 2022 and inactive account deletion starting October 26, 2022.
  • Student and nonprofit program: An upcoming program to support students and nonprofits in conjunction with our nonprofit team.
  • Open-source support: We will continue to contribute to open-source projects, notably Cloud-Native Buildpacks. We will be offering Heroku credits to select open-source projects through Salesforce's Open Source Program Office.
  • New low-cost plans: Our new Eco dynos plan provides 1000 dyno hours shared across all your Eco dynos. Eco dynos sleep after a period of inactivity and don't consume dyno hours while sleeping. Our new Mini data plans provide 10,000 rows of storage for Heroku Postgres ($5/month) and 25 MB for Heroku Data for Redis ($3/month) Learn more in our blog post (link to announcement).

What products are impacted by the removal of free plans?

free dynos, hobby-dev Heroku Postgres and hobby-dev Heroku Data for Redis plans.

What happens if I take no action on my free apps or databases or do not upgrade to a paid plan?

  • For non-Enterprise users, free dynos will be scaled down to 0 and hobby-dev databases will be deleted starting November 28, 2022.
  • For Enterprise users, free dynos will be automatically converted to eco dynos. Hobby-Dev databases that belong to an Enterprise Account or Team will be converted to Mini. There will be no immediate change in cost to your Heroku Enterprise invoices if an app is upgraded from a free tier resource to a paid tier resource. Any changes to Heroku Enterprise pricing would require a contract update to take effect. If you have any concerns about your contract pricing, please contact your account executive. Note that Hobby-Dev databases that belong to personal accounts will be deleted, even if that user also belongs to an Enterprise Team. These users must upgrade to paid databases before November 28, 2022. Learn more about our Eco and Mini plans here.
  • If you wish to upgrade to a paid product plan, we have documentation on how that can be done for Heroku Dynos, Heroku Postgres and Heroku Data for Redis. You can download your Heroku Postgres data if you need a backup.

What is Heroku's focus going forward?

The priority going forward is to support customers of all sizes who are betting projects, careers, and businesses on Heroku. Our customers include PensionBee, who helps people manage their pensions, and Softgiving, who uses Heroku to engage with donors. We are taking another step by sharing the Heroku roadmap live on GitHub. We look forward to your feedback on this new project, and welcome your comments on the roadmap itself. We'll be watching this project closely and look forward to interacting with you there.

Why is this happening now?

After a review of the steps needed to manage fraud and abuse from free resources on Heroku, we have made the choice to end these free product plan offerings that will allow Heroku to focus on customers of all sizes. Our blog post has more insight into this decision.

Do these changes affect paying customers (Enterprise or Credit Card)?

There are no changes to our existing Heroku Enterprise Plans and Heroku Credit Card Paid product plans, except for the renaming of Hobby dynos and Hobby-Dev databases to Basic.

However, non-Enterprise users with free dynos or hobby-dev Heroku Postgres or Heroku Data for Redis plans, you must upgrade to paid plans to avoid disruption or data loss.

For Enterprise users, free dynos will be automatically converted to eco dynos and Hobby-Dev databases that belong to an Enterprise Account or Team will be converted to Mini starting November 28, 2022. There will be no immediate change in cost to your Heroku Enterprise invoices if an app is upgraded from a free tier resource to a paid tier resource. Any changes to Heroku Enterprise pricing would require a contract update to take effect. If you have any concerns about your contract pricing, please contact your account executive. Note that Hobby-Dev databases that belong to personal accounts will be deleted, even if that user also belongs to an Enterprise Team. These users must upgrade to paid databases before November 28, 2022. Learn more about our Eco and Mini plans here.

What changes will happen to my Heroku Enterprise pricing if I upgrade to a paid plan?

There will be no immediate change in cost to your Heroku Enterprise invoices if an app is upgraded from a free tier resource to a paid tier resource. Any changes to Heroku Enterprise pricing would require a contract update to take effect. If you have any concerns about your contract pricing, please contact your account executive.

What are the alternatives for customers that are currently on Heroku free plans?

  • Student programs: We will be announcing more at Dreamforce in September 2022.
  • Nonprofits: We are working with our nonprofit team to announce an offering next year.
  • Open source programs: If you are a maintainer on an open-source project, and would like to request Heroku support for your project, contact the Salesforce Open Source Program office at ospo-heroku-credits@salesforce.com.

How do I demo Heroku before I buy it?

You can use paid dynos and data plans. We charge by the second, which means you only pay for the resources you use. When you are done trying Heroku, simply scale your Eco, Hobby or Basic dyno to zero and remove your test database.

If you're an existing Salesforce enterprise customer, you can reach out to your Account Executive. Otherwise, you can contact us at https://www.heroku.com/enterprise.

Are you making changes to free partner add-ons?

No, third-party partner add-ons available in the Heroku Elements Marketplace are not affected.

Can I still use other free add-ons?

Yes, you can use whatever plans our third-party add-on providers offer. You can also use the free Heroku Scheduler add-on and the free demo Heroku Connect plan.

Additional FAQs

Data FAQs

Inactive Account Deletion FAQs

We'll keep this FAQ updated as things evolve. Bookmark it and reference it whenever you need to. If you have specific concerns or technical hurdles in completing the necessary upgrades, you can reach out to Heroku Support at help.heroku.com or email support@heroku.com.

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